Your Ride Today Hire Agreement Explained

Before collecting your moped, make sure you understand your hire agreement. It explains your subscription, your responsibilities and the conditions that apply while you have the vehicle.

This guide highlights the main things to check. Your signed agreement remains the authoritative source for your specific subscription.

1. Subscription price and payments

Check your weekly subscription price, contract duration and payment schedule before signing.

Make sure you understand when payments are due, what happens if a payment fails and whether any additional charges may apply.

2. Contract duration and early termination

Your agreement sets out the duration of your subscription and the conditions for ending it.

Pay particular attention to early termination. Ending a fixed-term agreement early may result in additional charges under the applicable terms.

If you are unsure how a clause applies to you, ask Ride Today before signing.

3. Servicing and maintenance

Servicing is included in your subscription, but you are responsible for booking and attending scheduled service appointments.

Follow the servicing schedule in your agreement. Contact Ride Today if you cannot attend an appointment or are unsure when your next service is due.

Not every repair, puncture or instance of damage is necessarily included in your subscription.

4. Damage, tyres and punctures

Your agreement explains your responsibilities for vehicle damage, tyres, punctures and associated costs.

Read these provisions carefully so you understand which costs may be your responsibility and whether callout or recovery charges can apply.

Contact Ride Today before authorising repairs if you are unsure what to do.

5. Insurance and excess

Read the insurance provisions and confirm which policy applies to your vehicle and intended use.

Check the applicable excess and the circumstances in which it may apply. Do not assume every incident, loss or expense is covered.

If you need clarification, ask Ride Today for the relevant policy information.

6. Battery care and security

Follow the instructions for charging, storing and securing your battery.

Your agreement may also set out your responsibilities if a battery is lost, stolen or damaged. Make sure you understand these requirements before collecting your moped.

7. Accidents, faults and theft

Your agreement explains how to report accidents, vehicle damage, faults and theft.

Save Ride Today's contact details and familiarise yourself with the relevant reporting requirements before your first journey.

8. Returning your moped

Check how much notice you need to provide, how to arrange your return and where the vehicle must be handed back.

Ask Ride Today about the return process and any outstanding charges before your subscription ends.

Before you sign

Read the complete agreement, check that the vehicle and subscription details are correct, and ask questions about anything you do not understand.