What to Do If Your Moped Is Stolen

If your moped or battery is stolen, report the incident promptly and follow the requirements in your hire agreement.

1. Stay safe

Do not confront a suspected thief or put yourself at risk attempting to recover the vehicle.

If the theft is happening or there is an immediate danger, contact the police.

2. Report the theft to the police

Report the theft to the police as soon as possible.

Your Ride Today hire agreement requires theft to be reported on the same day and the police CAD reference number to be provided to the company.

Keep the reference number and any other information you receive.

3. Contact Ride Today

Tell Ride Today that your moped or battery has been stolen.

Be prepared to provide relevant details, including:

• The vehicle involved.
• Where and when the theft occurred.
• The police CAD reference number.
• Any available photographs or other evidence.

Follow the team's instructions and your hire agreement.

4. Preserve relevant evidence

Keep any relevant photographs, messages, CCTV footage or other information available to you.

Do not put yourself at risk trying to obtain evidence or recover the vehicle.

5. Understand the applicable terms

Your responsibilities and any financial liability depend on your agreement, the circumstances and the applicable insurance arrangements.

Do not assume a stolen moped or battery will automatically be replaced without charge. Contact Ride Today to understand the process and applicable terms.

Preventing theft

You can reduce risk by following the security instructions provided with your moped.

• Lock and secure your vehicle as required by your agreement.
• Take the battery out.
• Enable the steering lock.
• Keep keys and access devices secure.
• Follow the instructions for battery storage and security.
• Avoid leaving the vehicle unsecured.
• Report suspected tampering promptly.